Preguntas frecuentes
¿De dónde provienen sus productos?
Algunos productos se encuentran en nuestra dirección comercial en Essex, Reino Unido, por lo que se enviarán directamente desde nosotros; otros artículos pueden ser entregados por un proveedor alternativo. Es posible que su pedido se divida en diferentes envíos que llegarán por separado. Para obtener información sobre los materiales y el origen del producto, si se conoce, esta se indicará en cada producto de nuestras colecciones.
¿Cuál es la política de devoluciones?
Nuestro objetivo es que cada cliente quede totalmente satisfecho con su compra. Si este no es el caso, háznoslo saber y haremos todo lo posible para trabajar contigo y solucionarlo.
La política de devoluciones y reembolsos está disponible para leer AQUÍ
¿Algunas compras son venta final?
No podemos aceptar devoluciones en ciertos artículos. Estos estarán claramente marcados antes de la compra.
¿Cuándo recibiré mi pedido?
Trabajaremos rápidamente para enviar su pedido tan pronto como sea posible después de procesarlo (despacho en 1-2 días). Una vez que su pedido haya sido enviado, recibirá un correo electrónico con más información. Los tiempos de entrega varían según su ubicación.
Para más información sobre la entrega haga clic AQUÍ
¿Cuánto cuesta el envío?
Nuestras tarifas de envío son de £4.99 para entregas en 3-5 días. El envío es GRATUITO en pedidos superiores a £50.00. Nuestra política de envío completa se puede encontrar AQUÍ
My order isn’t quite right, what should I do?
Check through carefully against your original order, as it might actually be correct according to what was placed with us. If you still feel there’s been an error please contact us stating all your order information and explaining what has happened and we can then sort it out for you. For full returns information see our returns policy.
I placed my order, but it still hasn’t arrived what’s going on?
For home gifts: It can take approximately 5-7 days to deliver your order. Longer delivery times are to be expected if there is more processing / printing time involved as our t-shirts are made to your size and colour choice, therefore please allow up to 10 days for your goods to arrive.
If, unfortunately there is more of a delay due to it being a busy time of year, you will receive an email with our apologies explaining why there is a delay.
Why haven’t I received my order yet?
It might be that it’s a busy time of year and unfortunately your order is taking slightly longer than usual to be produced and printed and delivered. It’s possible there may be a delay with any one of these processes.
To find out where your order is in the supply chain, make sure you are
keeping up to date with your emails (check your junk folder in case you have missed any). If you have received a tracking number for your order, you can track where your order is using that; enter the number on to the carrier’s website – that should give you a live up-to-date scenario of when it should be arriving with you.
We apologise for any delay you may experience, but please rest assured we will be doing our upmost to get your goods to you, for your enjoyment as soon as possible. If you’re still unsure what’s taking so long, please do drop us a line with all your order details and we’ll get back to you ASAP with an update!
Do you deliver to UK / Europe / Worldwide?
OUR CD'S ARE AVAILABLE WORLDWIDE from Amazon:
However, at the moment, on the Kindred Calm site we only deliver to the UK. We're working on setting up production and delivery chains to make ourselves available to Customers in Europe and Worldwide.
Stay tuned for more details on new products & offerings:
I’m trying to use a discount code but it doesn’t seem to work, what should I do?
Kindred Calm occasionally runs discounts and promotions aiming to offer you the best deals possible to get your hands on some our treasured gifts and items. There will be a 5-character code you need to enter in the checkout process to receive your discount. If you don’t enter your code at this time, regrettably, we can’t offer you the discount after the order has been paid for.
Please check your code carefully to make sure you are entering it correctly, it will be case sensitive. Please also check that the discount code you have is currently listed for offer on our website. If you can’t find mention of the special offer any longer on our site, then we’re afraid that offer has timed out and you’ve missed it - sorry!
For details on our next special offers and a first look at all our news, please subscribe to receive updates on our home page. If you’re still experiencing problems with the discount code and you’re sure the code is 100% correct, please email us at info@kindredcalm.com detailing the issues you’re having.
