Copy of Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Refund & Return Policy

Shipping Policy

Privacy Policy

Terms of Service

Contact Information

Frequently asked questions

Where do your products come from?

Some merchandise is located at our Business Address in Essex, UK so will come direct from us, other items may be delivered by an alternate supplier. It is possible that your order may be separated into different shipments which would arrive separately. For information regarding product materials and sourcing, where known, this will be listed on each product in our collections

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

The return and refund policy is available to read HERE

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible after processing (dispatch within 1-2 days). Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

For more information regarding delivery click HERE

How much does shipping cost?

Our shipping rates are £4.99 for delivery within 3-5 days. Delivery is FREE on orders over £50.00. T-Shirts can be delivered FREE of charge (when added to an order of other items, the standing charge for those items to be delivered will still apply). Our full shipping policy can be found HERE

My order isn’t quite right, what should I do?

Check through carefully against your original order, as it might actually be correct according to what was placed with us.  If you still feel there’s been an error please contact us stating all your order information and explaining what has happened and we can then sort it out for you. For full returns information see our returns policy.

I placed my order, but it still hasn’t arrived what’s going on?

For home gifts: It can take approximately 5-7 days to deliver your order.  Longer delivery times are to be expected if there is more processing / printing time involved as our t-shirts are made to your size and colour choice, therefore please allow up to 10 days for your goods to arrive. 
If, unfortunately there is more of a delay due to it being a busy time of year, you will receive an email with our apologies explaining why there is a delay.

Why haven’t I received my order yet?

It might be that it’s a busy time of year and unfortunately your order is taking slightly longer than usual to be produced and printed and delivered.  It’s possible there may be a delay with any one of these processes. 

To find out where your order is in the supply chain, make sure you are
keeping up to date with your emails (check your junk folder in case you have missed any).  If you have received a tracking number for your order, you can track where your order is using that; enter the number on to the carrier’s website – that should give you a live up-to-date scenario of when it should be arriving with you. 

We apologise for any delay you may experience, but please rest assured we will be doing our upmost to get your goods to you, for your enjoyment as soon as possible.  If you’re still unsure what’s taking so long, please do drop us a line with all your order details and we’ll get back to you ASAP with an update!

Do you deliver to UK / Europe / Worldwide?

OUR CD'S ARE AVAILABLE WORLDWIDE from Amazon:

Phases; Wishes; Pathways

However, at the moment, on the Kindred Calm site we only deliver to the UK. We're working on setting up production and delivery chains to make ourselves available to Customers in Europe and Worldwide.

Stay tuned for more details on new products & offerings:

CLICK HERE!

I’m trying to use a discount code but it doesn’t seem to work, what should I do?

Kindred Calm occasionally runs discounts and promotions aiming to offer you the best deals possible to get your hands on some our treasured gifts and items.  There will be a 5-character code you need to enter in the checkout process to receive your discount.  If you don’t enter your code at this time, regrettably, we can’t offer you the discount after the order has been paid for. 

Please check your code carefully to make sure you are entering it correctly, it will be case sensitive.  Please also check that the discount code you have is currently listed for offer on our website.  If you can’t find mention of the special offer any longer on our site, then we’re afraid that offer has timed out and you’ve missed it - sorry! 

For details on our next special offers and a first look at all our news, please subscribe to receive updates on our home page.  If you’re still experiencing problems with the discount code and you’re sure the code is 100% correct, please email us at info@kindredcalm.com detailing the issues you’re having.